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Application Functional Support



Job description

Job Description:

This role operates within an Application Support Team, with primary responsibility for resolving all production-related issues associated with the Application in support of ALMT (Asset Liability Management & Treasury) operations.

We seek a highly skilled and motivated IT Support Engineer to deliver critical technical and functional support within our ALMT function.

The consultant must have a strong understanding of finance, particularly the management of passive assets, bonds, and Forex.

The position is to provide support for end-users located on the trading floor for their booking problems and ensure the monitoring of investment deals (Forex, Equity, Money Market & Derivatives).

- Provide frontline support by diagnosing and resolving technical and functional issues related to the application and its ecosystem.

- Collaborate with finance and IT teams to enhance system functionality and user experience.

- Document processes and provide clear instructions for the teams

- Regularly update support documentation and create user guides.

- Incident management (analysis, resolution, communication)

Main Tasks:

- Provide frontline support by diagnosing and resolving technical and functional issues related to the application application and its ecosystem.

- Expert

- Collaborate with finance and IT teams to enhance system functionality and user experience - Practice

- Document processes and provide clear instructions for the teams - Expert

- Regularly update support documentation and create user guides - Practice

- Incident management (analysis, resolution, communication) - Expert

Technical Skills:

- SQL - Practice

- UNIX - Expert

- Ksh/Bash - Notions

- Dynatrace, Autosys - Notions

- Financial Markets - Transversal Financial Markets - Expert

Language Skills:

- English – Expert

- French – Notions

Soft Skills:

- Communication - oral & written

- Ability to collaborate / Teamwork

- Analytical

- Problem-solving

- Adaptability


Required Skill Profession

Other General



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